Novalabs Peptide LLC

Effective Date: 22/12/2025

1. Order Processing

All orders placed with Novalabs Peptide LLC are processed within 1–3 business days, excluding weekends and holidays.

Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

Processing time refers to order preparation only and does not include shipping transit time.

2. Shipping Methods & Carriers

We ship orders using reputable third-party carriers. Available shipping methods and estimated delivery times are displayed at checkout.

Shipping costs are calculated based on:

  • Shipping method selected
  • Order weight and size
  • Destination address

Novalabs Peptide LLC does not control carrier transit times once the order has shipped.

3. Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Tracking updates are provided by the carrier and may not update immediately.

4. Domestic Shipping

We currently ship within the United States.

Delivery times are estimates only and are not guaranteed.

Carrier delays due to weather, service disruptions, or peak shipping periods are outside our control.

5. International Shipping (If Applicable)

If international shipping is offered:

  • Customers are responsible for all customs duties, taxes, fees, and import regulations
  • Delivery timelines vary by destination and customs processing
  • Orders delayed, held, or rejected by customs are not refundable

Novalabs Peptide LLC is not responsible for customs clearance delays or seizures.

(If you do not plan to offer international shipping, this section can be removed.)

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Novalabs Peptide LLC is not responsible for:

  • Delays caused by incorrect addresses
  • Orders delivered to an incorrect address due to customer error
  • Packages returned to sender for undeliverable addresses

Reshipping may require additional shipping fees.

7. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the carrier:

  • Responsibility for delivery rests with the carrier
  • Novalabs Peptide LLC is not liable for lost or stolen packages marked as delivered
  • Carrier investigations may be initiated at our discretion

We strongly recommend shipping to a secure location.

8. Damaged Shipments

If your order arrives damaged due to shipping:

  • You must notify us within 48 hours of delivery
  • Provide photos of the shipping box, packaging, and damaged items

Failure to report damage within this window may result in denial of the claim.

Resolution may include reshipment or replacement at our discretion.

9. Shipping Delays & Force Majeure

Novalabs Peptide LLC is not responsible for delays caused by:

  • Weather conditions
  • Carrier service interruptions
  • Natural disasters
  • Government actions
  • Customs delays
  • Events beyond our reasonable control

Shipping delays do not constitute grounds for refunds or cancellations.

10. Research Use Reminder

All products shipped by Novalabs Peptide LLC are intended solely for laboratory research purposes, are not FDA-approved, and are not for human or animal consumption.

Improper use or handling of products does not impact shipping obligations or refund eligibility.

11. Policy Updates

Novalabs Peptide LLC reserves the right to modify this Shipping Policy at any time. The policy in effect at the time of purchase governs the transaction.

12. Contact Information

For shipping-related inquiries:

Novalabs Peptide LLC

Email: [Insert Support Email]

Address: [Insert Address]